Poliles and Procedures
Indoor Setup Requirements
Please provide us with a minimum of 4' x 4' space.
Some people don't have room for our table and chairs and would like us to use theirs, while some would prefer us to bring everything. Either way
just let us know your preference.
Please ensure that location has adequate lighting. We can bring lights if necessary, please let us know if there is a problem with any of this.
Please ensure that location has bathroom facilities.
Please allow us 30 minutes extra time of setup and take down time.
Outdoor Setup
1.You can provide us with sun/wind/rain shelter and we will bring the rest.
2. We can bring E-Z UP tent and we will need to set up 40 minutes prior to start/after completion of event in this case.
We require a
minimum of 10'L x 10'W x 11'H of level space, adequate lighting, access to a rest room and a place to dispose of our painting water.
If possible, please don't water your lawn on the day of your party, or soak it heavily the previous day if possible.
Parking
Please either leave a space open in front of the house on the street, the driveway, or a loading dock so Artist can unload equipment. The Client will reimburse Artists for any parking fees. Please specify unusual requirements, if any.
Line Management
It is our policy to avoid anyone standing in line only to be turned away without getting their face painted. When you hire us for a set number of hours, we created some good procedures to let your guests know what is going on and keep the line moving efficiently without you having to worry about it. For small events like Birthday Parties, line management isn't usually necessary. Please let us know if we need to make an exception to any of these rules for your event.
End Time - Artist will paint the last face - usually a few minutes before the end time of your booking. If 6 guests think they can get in line in a last
minute this may put your event into overtime. We want to avoid that confusion so if you could help us inform your guests, that would be great.
Sticker system - When it is getting close to the end of our event, we will count the number of guests in line and estimate each one at 3 minutes.
We will hand out a sticker /or put a mark on their hand/ to each person in line. Only those with stickers /marks will be painted and we ask
those at the end of the line to please not allow anyone else to get in line.
Overtime
Overtime is charged in half-hour increments.
Through no fault of your own, more guests /or late guests may show up for your event than you
anticipated which could cause us to go into overtime. We keep an eye on the number of guests and let you know if it seems time might be tight.
How it is handled is your decision.
We can:
1. Simplify the paintings
2. Limit design choices
3. Charge for the extra time to paint the remaining guests
Or You can notify remaining guests that they will not be painted.
If a guest requests multiple paintings such as an arm band and a face painting, we will ask them to get
One painting then get back in line for the Second one.
If a guest messes up their painting we will be glad to touch it up as long as there is time for all your guests to get at least
One Painting.
Please Do Not Talk to your children while they being painted. Talking to them makes them wiggle and slows down the process. More important, the brushes are very close to their eyes.
Please Do Not take Pictures of your children. Please let them get out of the chair first and take photos, this way we can start on the next in line more quickly.
Complex Designs and Limitations
You have the option to limit design choices to 2 minutes. If you don't, we will paint whatever intricate
design your guests request unless we are almost out of time and the design will put us into overtime. We can handle this however you prefer
but by default we inform the guest we need to simplify the design due to the end time of our booking.
We will paint anything with a couple of exceptions. If in public, Artists will not paint on any part of the body
that is not legal to expose or anyplace she does not feel comfortable painting. In addition, Artists will not paint subject matter she deems
offensive or disturbing or that may be offensive or disturbing to other guests.
If you are having a pool party we would recommend to schedule a face painter after guests are done with swimming or request that we bring a glitter tattoo kit in addition to face painting kit, so that guests may have a waterproof option.
Photo consent and release
By having your guests face painted and photographed, permission is thereby granted to use images for our portfolio and marketing materials, such as printed brochures, social media, or website gallery images. No names are ever revealed by Stardustfaces for any reason. If for any reason you do not agree, please inform us and you and your guests' privacy will be respected.
Breaks and Stop Time
Artists will have paid breaks of 5 minutes every three hours and access to a rest room. If you have booked by the hour, it is your responsibility to limit additional guests from requesting service after that time. Please book enough time to have all your guests painted to avoid this disappointment.
Double Booking Policy
If two clients need the same date, we will ask the first client to pay a Deposit Fee to hold the spot. Until we receive it, we will notify Both clients that the date already has multiple inquiries so everyone knows what is going on.
Travel and Other Fees
Depending on the event location, travel fees may apply. We are centrally located in West Plano Area and we will not charge travel fees for
events that take place within 20 miles of zip code 75024. Travel fees will apply for events located outside 20 miles perimeter and will be
determined using Google Maps. Based on the mileage from our location to your event, we use the following chart:
0-20 miles -included
21-30 miles +$15
31-40 miles +$25
41-55 miles +$40
56-65 miles +$55
66-75 miles +$70
Travel discount will be given for multi-hour events. Fill out the contact form with your event dettails so we can adjust the travel fee accordingly.
Depending on your event, there may be a charge for outdoor, lengthy or difficult setup - usually $30.
Please contact us for a quote.
Parking fees must be paid to Artist along with other fees on the event day.
Please provide a map or detailed directions to event location.
Rescheduling
Please visit our Google Calendar Page to see if your Event Date and Time are available.
Should you need to reschedule your event, please do so as early as possible and we will be happy to meet your needs.
We do not offer refunds for inclement weather so please secure an alternate indoor location for your event in advance.
If you need to cancel the event, you must do so within 24 hours. Should our Artist get sick/have to cancel, we will find a
replacement Artist.
If you have questions at any time, please email or call us at 469-237-4719.
Extreme Adverse Working Conditions
Artist has the right to cease painting and leave without refunding any money if there are Extreme Adverse Working Conditions and the Client fails to remedy the situation after it has been brought to the Client's attention. Adverse conditions included but not limited to: destructive, violent, extreme inappropriate behavior of a child, pet or adult, illegal activities, or otherwise dangerous conditions.
Supervision
Under No Circumstances will we supervise children.
We are only focused on our painting and are largely unaware of
what is going on around us so please make sure a parent or guardian is around to keep an eye on your little ones.
Removing Paint and Glitter
Water-based Face Paint is formulated for easy removal with mild Soap and Water.
If there is any stayning left behind, please use Micellar Water, Makeup Remover or any Natural Oil.
Should the paint get on clothes, use Oxy Clean or stain pre-treater along with regular laundry soap.
Glitter Tattoos and Temporary Tattoos can be removed with Rubbing Alcohol, Baby Oil or any Oil based Makeup Remover.
Face and body glitter can be removed with Baby Oil any Natural Oil such as Coconut or Olive Oil and rinsed out with gentle Soap and Water.
If you experience any problems with removing Face Paint or Glitter, you can follow a simple Instruction Here
Health and Safety
We are absolutely committed to the safety of our clients.
All our paints and glitters used are professional products designed solely for use on skin and our products have been purchased from reputable
and long established theatrical manufacturers and wholsalers.
All our equipment is kept scrupulously clean.
Stardustfaces hold full public liability insurance and details are available on request at the time of booking.
Liability Statement
While we use ONLY FDA approved cosmetic grade face painting supplies, Artist is not liable for allergic reactions to paints. People with skin
allergies or sensitive skin should either not participate, or have Artist perform a patch test at the beginning of the party. Client understands
that darker face paints may linger and must be removed with mild soap, water and washcloth or baby wipes.
For safety reasons, Artists will not paint faces of children under 2 years old or anyone who is unwilling.
Children must have permission to be painted and accompanied by an adult and will remain the responsibility
of the parent guardian or host of the party.
For sanitary reasons, Artists will not paint anyone who is or appears to the Artist to be sick or suffering from Cold Sores, Conjunctivitis,
Ringworm, Sunburn, Eczema, any Infectious Skin Condition or Open Wounds. Artists will use reasonable care, but is not responsible for damage
to clothing or property.
The Client agrees to pay for any accidents or injuries caused by pets or guests, and/or any damage to Artist's equipment or supplies caused by
pets, lawn sprinklers, or guests.
